TERMS & CONDITIONS

These Terms and Conditions represent a contract between The Company and The Customer
• The Client agrees that placing an order for the Company services by telephone, email, WhatsApp, text or website forms shall constitute the Customers acceptance of these Terms and Conditions.
• Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Customer.
• No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
• The Company will issue a proposal usually in the form of a Quotation or Estimate. This is usually sent by email but may be sent via message / WhatsApp depending on the Customers preferred method of communication. Each Quotation or Estimate is an offer from the Company to the Customer to supply the services set out therein, at the charges set out therein, subject to these Conditions and all other terms and conditions included or referred to therein. Each Quotation or Estimate shall remain open for acceptance for 14 days from the date of that Quotation, after which it shall be deemed to be withdrawn.
• When the Customer accepts a Quotation / Estimate (which they may do by email, verbally or via text message or otherwise as agreed with DSW Cleaning) a contract comes into existence between the Company and the Customer which comprises that Quotation or Estimate, Acceptance of that Quotation or Estimate and acceptance of these Conditions (the “Contract”).
• For all commercial projects the customer will be required to provide a purchase order to the Company following acceptance of a Quotation / Estimate. The purchase order is for the administrative purposes of the Customer, to enable DSW Cleaning to issue invoices to the Customer under the Contract and/or for other similar reasons. No such purchase order forms part of the Contract or any other contract between the parties.
• The only standard terms and conditions which apply to the Contract are these Conditions. Any standard terms or conditions of the Customer’s included, or attached or referred to, in any correspondence or other documentation sent by the Customer to the Company (including a purchase order or Acceptance), shall be of no effect and shall not form part of this Contract.
• Information provided in the Company’s brochures, catalogues or other published material is a general description only and does not form part of this Contract.
• Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.

The client has read, understood and accepts the follow obligations and responsibilities and agrees that DSW Cleaning LTD will only deliver services on the condition that the following obligations are met by the client:

• The Customer should obtain and maintain all consents, permissions, and licences necessary to enable the Company to perform its obligations under the Contract (e.g to deliver the clean).
  • The Customer will provide sufficient and accurate information and materials to DSW Cleaning as reasonably requested in the provision of the Services.
  • The Customer has all requisite corporate power and legal authority to enter and perform the Contract with DSW Cleaning.
  • The Customer will inform all their own household members, employees, visitors and or any other persons either visiting or residing in the property that exterior cleaning work is being carried out.
  • The Customer should plan for any vehicles to be covered or moved for the duration of the services. No responsibility for damaged clothing or parked cars (where any cleaning solution could potentially be carried by wind drift) will be accepted.
  • The Customer will allow the Company to take appropriate photographs and video of works being undertaken and completed, as well as before and after shots for marketing purposes on the website and other media including but not limited to video, printed material, and social media. If the Customer does not allow the use of photographs or videos of works, the Customer must inform the Company before the quotation estimate is prepared for the Customers for considerations.
  • The Customer agrees that the Company can leave a sign board outside the property where any cleaning works are being carried out by the Company. If the customer does not consent, this preference should be flagged up prior to Company submitting a quote.
  • The Customer is aware that plants, shrubs, and grass may be slightly damaged when exterior building cleaning is undertaken. The Company will take necessary precautions to prevent this from happening, however assume take no responsibility for replacing damaged plants, trees, shrubs, or grass.
  • The Customer is aware that all electronic devices such as doorbells, entry systems, exterior lighting, safety cameras should be either be removed by the Customer or covered for the duration of the clean and prior to the Company arriving on site. The Company will endeavour to protect / cover these items if they are still in situ but accept no responsibility for replacing items damaged by our cleaning processes.
  • Prior to performance of the Services, the Customer shall remove from the Site any item that could pose an obstacle to the performance of the Services. The Customer shall incur additional charges if the Company must remove, dismantle and/or dispose of any item at the Site. The Customer acknowledges that any waste material arising from the performance of the Works shall be removed by the Customer at the Customer’s cost and the Customer shall comply with all applicable laws and regulations relating to such waste material. If the Company discovers or is notified of, before or during the performance of the Services, any problem, condition, hazard or abnormal or special circumstances at the Site which materially affects the Company’s ability to deliver the Services in accordance with the Company’s standards at the Contract Price, it
  shall be free to vary the Contract Price, notwithstanding that the problem, condition, hazard or abnormal or special circumstances may have existed prior to acceptance of the Customer’s order or may have arisen subsequently. Without limitation, any additional costs caused by any delay in the performance of the Services, or any interruption or suspension of performance, at the Site for reasons beyond the control of the Company, including any adverse weather conditions preventing or restricting working hours, shall be treated as a variation to the Customer’s original order, the Customer shall be liable for any such additional costs and an appropriate extension of time for completion of the Services shall be agreed in respect of any such variation.
  • If the Customer assumes responsibility for hiring access equipment prior to the Company arrival, any access equipment that is hired in from a third-party provider should be insured by the customer for loss, theft or vandalism whilst left on site.
  • With respect to the performance of the Works, the Customer shall, at its sole cost:
  a) provide the Company with all information, co-operation and support that may be required to enable the Company to carry out its obligations to the Customer.
  b) provide or procure adequate facilities at the Site to enable the Company to undertake the Works (together with access to and provision of all utilities, including water and electricity services) and further to allow full, complete, uninterrupted and unimpeded access to and egress from the Site.
  c) provide the Company with basic welfare facilities during the Works, consisting of the use of toilet facilities and the use of hot and cold running water.
  d) take all steps to ensure the health and safety of the personnel of the Company whilst they are in attendance at the Site in connection with the Works and shall be solely responsible for ensuring the safety of any and all other persons who are or may be present at the Site during the Works, including restricting access to those areas of the Site where the Services are to be undertaken to those individuals engaged in undertaking the Works, or providing assistance to those so engaged;
  e) at all times whilst the Works are being undertaken, ensure, insofar as it is reasonably practicable to do so, that other operations are not undertaken at the Site, so as to ensure that the Works can be undertaken in one continuous, uninterrupted operation during Working Hours.
  f) provide safe, suitable and secure covered storage for all goods, materials and tools at the Site until the Services have been completed.
  g) other than where the Company agrees in writing to assume responsibility therefor (which shall not in any event include the payment of any corresponding fees), obtain and maintain all statutory and non-statutory consents, permissions, and approvals which are required for the provision of the Works at the Site and comply with all relevant legislation, standards or requirements inrelation to the provision of the Works at the Site, in all cases before the date on which the provision of the Works is to commence; and
  h) Where requested to do so by the Company, effect and maintain appropriate insurance at the Site.
  • If a Customer requires the Company to provide subcontracted Services on one of its Customers premises (to be understood as a customer or client of the Customer entering into an agreement with the Company), or any other premises designated by the Customer, the Customer shall:
  a) assign members of staff with suitable skill and experience to be responsible for the Company’s activities.
  b) provide such access to premises, systems and other facilities which may be reasonably required by the Company and ensure that all necessary safety and security precautions are in place.
  c) Coordinate activities in the site / area being cleaned so that the Company has uninterrupted access to the area being leaned for the duration of time as required by the Company.
  • The Customer agrees, upon demand, to indemnify the Company (which includes its employees, agents, and sub-contractors), and keep the Company indemnified, from all claims, liabilities, losses, damages, injury, costs and expenses of whatever nature suffered by the Customer relating to the service delivery, including any claim relating to breach of any third-party Intellectual Property Rights by such Original Works.

• The Company shall provide the Services in all material respects in accordance with the Supply Contract with the exclusion of provision of fixed scaffold unless 1) a mobile scaffold can be used and or 2) unless specifically detailed otherwise in the Estimate or Quotation.
  • The Company shall use all reasonable endeavours to meet any delivery dates for the Services in the Contract, but any such dates are indicative only and, unless otherwise expressly agreed by DSW Cleaning in writing, they are not binding.
  • The Company shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.
  • The Company accepts all responsibility for the condition of tools and equipment used in the performance of the Services (except those which have been hired from a third-party provider – e.g. access equipment) and shall ensure that any materials supplied shall be free of defects.
  • The Company is not responsible for the condition of the substrate being cleaned as the dirt, grime, paint work etc may have been masking visible signs of deterioration.
• The company is under no obligation either contractually or implied to deliver a cleaning service to the same level or outcome as any sample clean that may have been performed by any other company prior to the instruction of DSW Cleaning Ltd for any form of cleaning service. 
  • The Company supplier is not responsible for any water ingress which is often a direct result of building fault or defect.
  • The Company will always assume the compliancy and compatibility of the fuse box, circuits, and electrical points on site/at the location where the service is being
  delivered and does not assume liability or accept responsibility for any damage to the electrical system from use of our machines.
  • The Company is not a licensed waste removal / disposal contractor so will not remove any waste ensuing from the clean from site.
  • The Company does not provide a clean and clear service and if there are items which need to be removed or moved to enable the Technicians to gain access to the area being cleaned this will be chargeable at a rate of £275 + VAT per hour.
  • All services are delivered at customers own risk, our Services are supplied without a warranty of any kind, either expressed or implied. No Liability is assumed by the Company for incidental or consequential damage resulting from any service.
  • The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with:
  a) a late arrival of a technician at the service address or
  b) a delay in anticipated service completion
  c) a service not complete due to the lack of access to the site, water, or power
  d) any existing damage to the Customers property including but not limited to deep stains, etching, sun damage, deterioration due to poor maintenance, broken gutters, rotten frames and sills, efflorescence, failing mortar spillages etc. which cannot be cleaned/removed completely by the cleaning operative, or which can be cleaned but may appear or seem worse after the cleaning service.

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