TERMS & CONDITIONS

2.1 On request, DSW Cleaning will issue a proposal usually in the form of a Quotation or Estimate. This is usually sent by email but may be sent via message / Whatsapp depending on the clients preferred method of communication. Each Quotation or Estimate is an offer from DSW Cleaning the Customer to supply the services set out therein, at the charges set out therein, subject to these Conditions and all other terms and conditions included or referred to therein. Each Quotation or Estimate shall remain open for acceptance for 30 days from the date of that Quotation, after which it shall be deemed to be withdrawn.

2.2 When the Customer accepts a Quotation (which they may do by email, verbally or via text message or otherwise as agreed with DSW Cleaning) a contract comes into existence between DSW Cleaning and the Customer which comprises that Quotation or Estimate, Acceptance of that Quotation or Estimate and acceptance of these Conditions (the “Supply Contract”).

2.3 For all non-residential cleaning work over the value of £250 the customer will be required to provide a purchase order to the DSW Cleaning following acceptance of a Quotation. The purchase order is for the administrative purposes of the Customer, to enable DSW Cleaning to issue invoices to the Customer under the Supply Contract and/or for other similar reasons. No such purchase order forms part of the Supply Contract or any other contract between the parties.

2.4 The only standard terms and conditions which apply to the Supply Contract are these Conditions. Any standard terms or conditions of the Customer’s included, or attached or referred to, in any correspondence or other documentation sent by the Customer to the Supplier (including a purchase order or Acceptance), shall be of no effect and shall not form part of the Supply Contract.

2.5 Information provided in the Supplier’s brochures, catalogues or other published material is a general description only and does not form part of the Supply Contract.

The client has read, understood and accepts the follow obligations and responsibilities and agrees that DSW Cleaning LTD will only deliver services on the condition that the following obligations are met by the client:

1. The Client shall at all times during the continuance of the Supply Contract:
   obtain and maintain all consents, permissions and licences necessary to enable the DSW Cleaning to perform its obligations under the Supply Contract (e.g to deliver the clean).
2. The Client will provide sufficient and accurate information and materials to DSW Cleaning as reasonably requested in the provision of the Services
3. The Client has all requisite corporate power and legal authority to enter into and perform the Supply Contract with DSW Cleaning
4. The client will inform all of their own employees, visitors and or persons either visiting or residing in the property that exterior cleaning work is being carried out (on the exterior or interior surfaces of the building). The customer should make arrangements for any vehicles to be covered. No responsibility for damaged clothing or parked cars (where any cleaning solution could potentially be carried by wind drift) will be accepted.
5. The client will allow DSW Cleaning LTD to take appropriate photographs and video of works being undertaken and completed, as well as before and after shots for marketing purposes on the website and other media including but not limited to video, printed material and social media. If you do not allow the use of your company logos etc you must inform us before we submit our quotations for your considerations.
6. The client agrees that  DSW Cleaning LTD can leave a sign board outside the property where any cleaning works are being carried out by DSW Cleaning LTD. If the customer does not consent, this preference should be flagged up prior to DSW Cleaning LTD submitting a quote.
7. Any free Sample cleans are provided by DSW Cleaning LTD totally at our sole discretion and are not normally available for other cleaning companies, building companies or architects  who wish to sub-contract exterior cleaning services to DSW Cleaning LTD,  unless agreed mutually in advance. Sample works arranged in Central London or City of London  and / or over 50 miles outside of the M25 will always incur a charge and use of access machines (if required) for sample cleaning will be charged for in full plus 10% administration costs.
8. The client is aware that plants, shrubs and grass may be slightly damaged when exterior building cleaning is undertaken. DSW Cleaning LTD will go to ever endeavour to prevent this from happening, however assume take no responsibility for replacing damaged plants, trees, shrubs or grass.
9. The client is aware that all electronic devices such as door bells, entry systems, safety cameras should be either be removed by the Customer or covered for the duration of the clean and prior to DSW Cleaning LTD arriving on site. DSW Cleaning LTD will endeavour to protect / cover these items if they are still in situ but accept no responsibility for replacing items damaged by our cleaning processes.
10. If the client assumes responsibility for hiring access prior to DSW Cleaning arrival, any access equipment that is hired in from a third party should be insured by the customer for loss, theft or vandalism whilst left on site.
11. In the event that a commercial Client requires DSW Cleaning to provide the Services on one of it’s Client premises (to be understood as a customer or client of the Client entering into an agreement with DSW Cleaning), or any other premises designated by the Client, the Client shall:
12. assign members of staff with suitable skill and experience to be responsible for the DSW Cleaning activities;
13. provide such access to premises, systems and other facilities which may be reasonably required by DSW Cleaning and ensure that all necessary safety and security precautions are in place.
14. The Client agrees, upon demand, to indemnify DSW Cleaning (which includes its employees, agents and sub-contractors), and keep DSW Cleaning indemnified, from all claims, liabilities, losses, damages, injury, costs and expenses of whatever nature suffered by the Client relating to the service deliveres, including any claim relating to breach of any third party Intellectual Property Rights by such Original Works.

1. DSW Cleaning shall provide the Services in all material respects in accordance with the Supply Contract with the exclusion of scaffold unless a mobile scaffold can be used.
2. DSW Cleaning shall use all reasonable endeavours to meet any delivery dates for the Services in the Supply Contract but any such dates are estimates only and, unless otherwise expressly agreed by DSW Cleaning in writing, they are not binding.
3. DSW Cleaning shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.
4. DSW Cleaning accepts all responsibility for the condition of tools and equipment used in the performance of the Services and shall ensure that any materials supplied shall be free of defects.
5. DSW Cleaning provides daily rates only on paint removal services due to the unpredictability of paint removal services.
6. DSW Cleaning recommends that the Client books a sample clean on all paint removal services to agree the level of finish prior to commencing the project.
7. Regarding paint removal services, DSW Cleaning cannot remove lime and cement based paints, lead paints  and any non flexible, plastic based paints.
8. Regarding any exterior cleaning service, DSW Cleaning is not responsible for the condition of the substrate underneath as the dirt, grime, paint work etc may have been masking visible signs of deterioration.
9. Regarding, any exterior cleaning project undertaken, the supplier is not responsible for any water ingress which be the result of building fault or defect
10. Any price provided excludes access unless otherwise expressly agreed. If the customer prefers to arrange scaffold access or if there will be access already present on site, please note that DSW Cleaning will require scaffolding sheeting to encapsulate and contain the technicians and protect both the homeowner, neighbours and passers-by from any wind spray.
11. DSW Cleaning will always assumes the compliancy and compatibility of the fuse box, circuits and electrical points in the property and does not assume liability or accept responsibility for any damage to the electrical system from use of our machines.
12. DSW Cleaning is not a licensed waste removal / disposal contractor so will not remove any waste ensuing from the clean from site.

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