WHO WE ARE

Our website address is: www.dswcleaning.com 

The website is owned by Oladele Olateju trading as DSW. 

 

PRIVACY POLICY / WEBSITE PRIVACY POLICY

The policy: this privacy policy is for this website: www.dswcleaning.com and governs the privacy of its visitors.It explains how we comply with the EU’s GDPR (general data protection regulation) legislation and the DPA (data protection act).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR and DPA are adhered to.

This website complies with the DAP (data protection act 1998) and the DDPR (general data protection regulation)

CONTACTING DSW

This website, www.dswcleaning.com collects private user data using the contact forms found on the various pages of www.dswcleaning.com which generates emails sent to: info@dswcleaning.com via delesworld247@gmail.com

The data from these forms is emailed to the address listed above and also stored on the website server, in most cases dating back to when each form was created. The website server is accessible by Oladele Olateju and Jade Olateju and the website administrators for www.dswcleaning.com and IONOS(https://www.ionos.com). IONOS never access or share this data other than by request from Oladele Olateju.

By completing our contact forms, you agree to Oladele Olateju and / or Jade Olateju operating on behalf of DSW contacting you about DSW window and gutter cleaning services and any other services we may offer.

You will not be added to any mailing lists and will only be contacted by Oladele Olateju or Jade Olateju personally in relation to your enquiry. Your personal details will not be used for any marketing purposes nor will they be passed onto any third parties. They will  be stored in the email generated by this contact form which will be filed in the email account for DSW which is hosted by gmail and which can only be accessed by Oladele Olateju and Jade Olateju. if you wish to request for any email(s) containing your personal information to be deleted, please email info@dswcleaning.com 

 

EMAIL MARKETING

DSW does not engage in email marketing specific to our services. Your personal details will not be used for any such marketing purposes nor will they be passed onto any third parties.

EXTERNAL WEBSITE LIKS AND 3RD PARTIES

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

We can not guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note that they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

CLIENT DATA HELD ON FILE

We take care over the processes around looking after personal data stored on our physical systems. DSW holds the following personal data of clients:

1. names
2. addresses
3. phone numbers
4. email addresses

Soft copy and hard copy invoices and quotes  are safely stored within our password protected computers, iphone & ipad and backed up to external hard drives.

Property photos and videos are safely stored within our computers and backed up to external hard drives.

If you opt for a ‘repeat’ cleaning service your contact details will also be stored in DSW’s work scheduling app which is called Squeegee. Squeegee services are hosted in datacenters in some of the most respected datacenter facility providers in the world. Their hosting infrastructure provider leverages all of the capabilities available including physical security and environmental controls to secure their infrastructure from physical threat or impact. Each site is staffed 24 hours a day, every day of the year, with on-site physical security to protect against unauthorized entry. For more information on Squeegee’s Privacy Policy please visit: www.squeeg.ee/privacypolicy

 

WORK CAPTURED IN PHOTOS & VIDEOS

Under GDPR legislation, a photograph may in some instances constitute a form of personal data where they can be processed to allow “the unique identification or authentication of a natural person”. DSW will never photograph an individual or property as a means of unique identification or authentication unless consensually contracted to do so.

In terms of explicit GDPR compliance, our work is sometimes photographed or filmed within the parameters of GDPR legislation on the basis of ‘legitimate interests’.

Operating within the parameters of legitimate interests as laid out in GDPR legislation, the disproportionate effort involved in providing privacy policy information to all clients and the degree to which it would distract us from performing our job renders it infeasible to do.

SOCIAL MEDIA POLICY AND USAGE

We adopt a safe and responsible social media policy. While we may have official profiles on social media platforms users are advised to verify the authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

DISPLAY OF IMAGES

We may display any photographs to promote DSW on the DSW website and blog, on social media, on cleaning blogs, on cleaning related websites, in exhibitions, in advertising, brochures, magazine articles and other such material, providing that the images used are used lawfully and without damage to DSW client(s). The rights of the people/property captured in these photographs are protected by DSW as detailed in this privacy policy

COMMENTS

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

RIGHTS TO YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.

 

CHANGES TO THIS POLICY

Please check back frequently to see any updates or changes to our Privacy Policy. Questions regarding this Policy should be directed to info@dswcleaning.com

COMPLAINTS

If you wish to make a complaint regarding any breach of this Privacy Policy, please contact us on +44 7779 900 500 between 9:00 a.m and 5:00 p.m, Monday to Friday or email info@dswcleaning.com . You can also write to us at DSW, 7 Bellasis Avenue, Stresthsm Hill, London, SW2 4NZ.

Once we have received your complaint we will investigate it and ensure that we are in compliance with our Privacy Policy and all applicable laws. We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint.